The message "Sorry, we were unable to create the profile data on this computer" appears on the home screen.
It can be caused by several reasons:
- For a local drive: you don't have write access to the specified folder
Please read the Microsoft Support article: https://support.microsoft.com/en-us/topic/-access-denied-or-other-errors-when-you-access-or-work-with-files-and-folders-in-windows-219af563-1953-ab4a-f17e-b0182755214e
- For a local drive: you may have enabled a protection for the specified folder
Please read the Microsoft Support article: https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/enable-controlled-folders?view=o365-worldwide
- For a network drive: please contact your administrator to check your account access over the network